Refund policy

Last updated: September 24, 2026

Thank you for shopping at FeedingPaw (feedingpaw.com), operated by VALPO MEDIA LLC. All our products are digital crochet patterns delivered instantly after purchase. No physical items are shipped.

DIGITAL PRODUCTS
Because our patterns are delivered instantly and cannot be returned, all sales are generally final once the file has been delivered. However, we want every customer to be happy, and we will issue a refund or replacement in these cases:

- You did not receive your download and we cannot fix the problem within 24 hours.
- The file is corrupted, incomplete, or will not open, and we cannot provide a working replacement.
- You were charged twice for the same order.
- The product you received is materially different from its description.

HOW TO REQUEST A REFUND
Email us within 14 days of purchase at info@feedingpaw.com with:
- Your order number
- The email address used at checkout
- A short description of the problem (screenshots help)

We reply within 1–2 business days. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

DOWNLOAD PROBLEMS
Before requesting a refund, please check your spam or promotions folder, or log in to your account to re-download your patterns. You can also contact us and we will resend your files for free.

CHARGEBACKS
Please contact us first. We resolve almost every issue quickly and directly.

CONTACT US
VALPO MEDIA LLC (FeedingPaw)
311 Golf Rd Ste 1000
West Palm Beach, FL 33407-5501, USA
Phone: +1 (917) 672-7560
Email: info@feedingpaw.com
Website: https://feedingpaw.com